Refund Policy

We understand that travel plans can change. Our refund policy is designed to be fair while accounting for costs incurred by our service providers. All cancellations must be submitted in writing to cancellations@travelyaan.com or through your account dashboard.

The cancellation date is defined as the date we receive your written cancellation request — not the date of departure.

The following refund schedule applies to standard tour packages:

• 30+ days before departure: 90% refund of total booking amount
• 22–29 days before departure: 75% refund
• 15–21 days before departure: 50% refund
• 8–14 days before departure: 25% refund
• 7 days or less before departure: No refund

The following are non-refundable under any circumstances:

• Visa application and processing fees
• Travel insurance premiums
• Flight tickets booked at non-refundable fares
• Service/convenience fees charged by Travelyaan
• Any portion of a package already used (e.g., hotel nights, activities)
• Custom or bespoke itineraries where preparation costs have been incurred

Once your cancellation is confirmed:

• We will send an email confirmation of your cancellation within 24 hours
• Refunds are processed within 5–7 business days
• The refunded amount will appear in your original payment method within 5–10 business days (depending on your bank)
• UPI and net banking refunds are typically faster (2–3 business days)

Please note that bank processing times may vary. Travelyaan is not responsible for delays caused by your financial institution.

If you wish to change your travel dates rather than cancel:

• Amendments requested 15+ days before departure: No amendment fee
• Amendments requested 8–14 days before departure: Amendment fee of ₹500 per person
• Amendments requested 7 days or less: Subject to availability; full fare difference applies

Date amendments are subject to availability and cannot be guaranteed. If the preferred dates are unavailable, you may choose to cancel under the standard cancellation policy.

If you fail to appear at the designated meeting point or departure location without prior cancellation notice, your booking will be treated as a no-show. No refund will be issued for no-shows, regardless of the reason for absence.

In cases of force majeure — including but not limited to natural disasters, government travel bans, pandemics, civil unrest, or extreme weather — Travelyaan will work with customers on a case-by-case basis to offer:

• Full travel credit valid for 12 months
• Rescheduling to alternate dates at no additional charge
• Partial refund minus non-recoverable costs from suppliers

Full cash refunds under force majeure are at Travelyaan's sole discretion and subject to amounts recoverable from suppliers.

For refund requests or disputes, please contact our customer care team. We aim to resolve all disputes within 7 business days. Unresolved disputes may be escalated to the consumer forum as per applicable Indian consumer protection laws.