Privacy Policy

We collect information you provide directly to us and information generated automatically when you use our services.

Personal Information

• Full name, email address, phone number, and profile picture
• Billing address and payment details (processed securely via our payment partners)
• Travel preferences, passport details, and emergency contacts (when required for bookings)
• Messages and communications sent to us via contact forms or live chat

Automatically Collected Information

• Device information including IP address, browser type, and operating system
• Pages visited, time spent on pages, and clickstream data
• Location data (city/country level) derived from your IP address
• Cookies, web beacons, and similar tracking technologies

We use your information to deliver and improve our travel services:

• Process tour bookings, itineraries, and reservations
• Send booking confirmations, tickets, and travel reminders
• Provide customer support and respond to your inquiries
• Personalize your experience and recommend relevant packages
• Send promotional emails and offers (you may opt out at any time)
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations and resolve disputes

We do not sell or rent your personal data. As a full-service travel agency, we share necessary information with our service partners to fulfil your booking:

• Hotels & Accommodation: Name, dates, and guest details required for your reservation
• Guides & Transport Operators: Pickup/drop details, contact number, and itinerary information
• Traveally.com (CRM Platform): We use Traveally as our operational backbone — booking data, customer records, and inquiry details are managed through their platform
• Payment Processors: Secure gateways like Razorpay and PayPal for transaction processing
• Legal Compliance: When required by law, court order, or government authorities

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for full details. You can manage your cookie preferences through your browser settings.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years for accounting purposes. You may request deletion of your account and associated data at any time.

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request erasure of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for direct marketing
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at privacy@travelyaan.com.

We implement industry-standard security measures including SSL/TLS encryption, secure cloud infrastructure, access controls, and regular security audits to protect your information against unauthorized access, alteration, or disclosure.

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

If you have any questions or concerns about this Privacy Policy, please reach out to our Data Protection team.