This policy applies to all Travelyaan bookings, including group, corporate, school, and college tours.
1Accepted Payment Methods
Payments may be made through Razorpay, PayPal, bank transfer, UPI, and other official methods provided at booking. Travelyaan does not request card details or payments over SMS or phone calls.
2Payment Timelines
Group-tour deposits and balances are confirmed at booking, with balances generally due 30 days before departure. Corporate and educational-tour schedules are agreed in writing. Bookings are confirmed only after applicable payment and written confirmation.
3Customer Cancellation
Written cancellations must be sent to travel@travelyaan.com or billing@travelyaan.com. Unless package-specific terms apply: 30 days or more means loss of the non-refundable deposit; 15 to 29 days means 50% of the package cost; 7 to 14 days means 75%; under 7 days, no-show, or failure to join means 100%.
4Cancellation by Travelyaan
We may cancel, postpone, or modify a tour because of force majeure, insufficient group size, or safety reasons. Where reasonably possible, we may offer an alternative date, credit, or refund less non-refundable supplier costs.
5Refund Processing
Approved refunds are initiated within 10 business days of written confirmation, usually to the original payment method. Gateway, bank, and non-recoverable conversion fees may be deducted.
6Non-Refundable Items
Visa and permit fees, non-refundable supplier bookings, stated deposits, insurance premiums, bank and gateway charges, and non-recoverable conversion costs are non-refundable unless recovered from a supplier.
7Changes and Disputes
Change requests must be submitted in writing and are subject to availability, supplier terms, and additional costs. Payment disputes should first be sent to billing@travelyaan.com.
8Governing Law and Contact
This policy is governed by Indian law. Billing: billing@travelyaan.com. General cancellations: travel@travelyaan.com. Legal: legal@travelyaan.com. Phone: 8789695291.